American Express is hiring | Customer Service Associate | Work From Home

About American Express

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Company NameAmerican Express
Post NameCustomer Service Associate
Salaryup to ₹ 6 LPA*
Experience0-2 yrs
Job LocationGurgaon (Work From Home)

American Express Recruitment Drive 2023 Job Description

American Express is hiring candidates for the post of Customer Service Associate.

American Express Recruitment Drive 2023 Job Responsibilities

  • Provide Superior Customer Experience on Calls to Consumer Card Members
  • Resolve all Customer Queries and Follow Established Procedures as Appropriate.
  • Provide alternatives and apply Superior Service No, Call Handling Skills To Ensure Best Possible Solutions and FCR to Card Members.
  • To identify the Mood, Profile & Need of the Customer and leverage these details to offer the best suited benefits/products to the Customer while being compliant with the laid guidelines.
  • Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands To Meet Their Needs and Ensure Quality Service is given at all times.
  • Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries.

American Express Recruitment Drive 2023 Eligibility Criteria

  • Any Graduate Degree can apply.
  • Previous sales experience while providing top notch customer service background Strong Interpersonal.
  • Communication and Listening Skills.

American Express Recruitment Drive Preferred skill

  • Previous sales while providing top notch customer service background Strong Interpersonal, Communication and Listening Skills.
  • Excellent Verbal Communication.
  • Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations.
  • Demonstrated Dependability/Self Motivating Skills. Change Management Ability.
  • Demonstrated Ability to Work effectively within a Team Environment as well as independently.
  • Proven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel)
  • 24/7 & Rotational shifts including night shifts
  • Hybrid environment

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